Refund & Cancellation Policy

At 7LAKH, we take pride in the quality of our products and your satisfaction is important to us. This policy outlines the conditions for refunds and cancellations.

1. Order Cancellation

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To cancel, please email us at 7lakhcustomers@gmail.com with your order ID.
Orders that have been processed or customized cannot be cancelled.

2. Refund Eligibility

We accept refund requests only under the following conditions:

You received a defective or damaged product.
You received the wrong product or size.
The item was not delivered due to an error on our part.

*Refunds are not applicable for customized products unless there is a manufacturing defect.

3. Refund Process

To request a refund, please email us at 7lakhcustomers@gmail.com within 48 hours of receiving the product. Include your order ID, photos of the item, and a brief explanation.

Once approved, refunds will be processed within 7–10 business days to your original payment method via Razorpay.

4. Exchanges

We currently do not offer direct exchanges. If eligible, you can return the item and place a new order.

5. Non-Refundable Items

Customized or personalized products
Items returned after 7 days of delivery
Products used, washed, or not in original packaging

6. Contact

For any queries or clarifications, feel free to contact our support team at 7lakhcustomers@gmail.com.

Last updated: August 4, 2025